Shipping Policy:
At Hues & Looms, we are delighted to offer free shipping on all orders within the United States.
Please review the following information regarding our shipping policies:
Processing Time:
Orders are typically processed and shipped within 2-3 business days (excluding weekends and holidays) after payment confirmation.
Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods and Carriers:
All orders within the United States are eligible for free standard shipping.
The shipping carrier used for your order may vary depending on your location and our shipping partner's availability.
Shipping Rates:
For orders within the United States, shipping is free of charge.
Shipping Destinations:
We currently offer shipping to addresses within the United States only.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.
Delivery Timeframe:
Estimated delivery times vary depending on your location and carrier's delivery schedule.
We will try to deliver in 3 - 5 business days.
Order Modifications and Address Changes:
Once an order has been placed, modifications or changes to the shipping address may not be possible.
Please ensure that your shipping address is accurate and complete before finalizing your purchase.
Exchange Policy:
At Hues & Looms, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your product and would like to exchange it for an alternative, please follow the steps below:
Initiate Exchange:
Email us at designer@huesandlooms.com within 3 days of receiving your order. Please provide the following information:
Order Details (Order number, date of purchase)
Reason for your intention to exchange the product
Assessment:
We will carefully assess and validate your exchange request. This process helps us understand your concerns and ensures a smooth exchange experience.
Acceptance or Decline:
After reviewing your request, we will notify you via email within 2 – 3 days whether your exchange request has been accepted or declined.
Exchange Procedure:
If your exchange request is approved, we will provide you with further instructions on how to proceed with the exchange. You must return the original product in its original packaging, unused and in the same condition as you received it.
Important Notes:
The colors you see on your device may vary due to the varying color reproduction, brightness, resolution and temperature of individual devices. You may contact us for daylight pictures.
We will not accept exchanges against color perception concerns.
Return Policy:
At Hues & Looms, we strive to ensure your satisfaction with every purchase. If you receive a damaged item or an incorrect order, we're here to assist you. Please review the following information regarding our return policies:
Eligibility for Returns:
We accept returns for damaged items and incorrect orders only.
To be eligible for a return, the item must be damaged upon receipt or the received order must be incorrect due to an error on our part.
Initiating a Return:
To initiate a return for a damaged item or an incorrect order, please contact us at designer@huesandlooms.com immediately after receiving your order.
Please provide the following information:
Order Details (Order number, date of purchase)
Description of the damage or the discrepancy in the received order
Return Authorization:
Once your return request is received and approved, we will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with your return.
Return Shipping:
Please ensure that your return is adequately packaged to prevent further damage during transit.
Refund or Replacement:
Upon receiving the returned item, we will inspect it to verify the damage or the discrepancy in the order.
If the return is approved, you may choose to receive a refund to the original method of payment or a replacement for the damaged or incorrect item.
Important Notes:
• We reserve the right to decline an exchange request if the product does not meet our exchange policy criteria.
• Exchange shipping costs may apply and will be communicated to you during the exchange process.
• The availability of alternative products for exchange may vary depending on stock levels.
For any further inquiries, please contact us at designer@huesandlooms.com.
Privacy Policy:
At huesandlooms.com, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.
Information We Collect
1.1. Personal Information: When you visit our website, we may collect certain personal information from you, such as your name, email address, shipping address, payment information, and phone number. We collect this information only when you voluntarily provide it to us, such as when you place an order, subscribe to our newsletter, or contact us.
1.2. Automatically Collected Information: We may also automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing preferences. This information helps us improve our website and provide a better user experience.
Use of Information
2.1. We may use the personal information we collect for various purposes, including:
• Processing and fulfilling your orders
• Communicating with you about your orders, account, or inquiries
• Sending you promotional offers, newsletters, or marketing communications
• Improving our products, services, and website
• Preventing fraud and enhancing the security of our website
• Complying with legal obligations
Disclosure of Information
3.1. We may disclose your personal information to third parties in the following circumstances:
• To service providers and vendors who assist us in operating our website, processing payments, and fulfilling orders
• To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes
• To protect our rights, property, or safety, or the rights, property, or safety of others
Data Retention
4.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Your Rights
5.1. You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the emails we send you.
Security
6.1. We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. Credit card encryption info required here, how secure?
Children's Privacy
7.1. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under the age of 13, please contact us immediately.
Changes to This Privacy Policy
8.1. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the updated privacy policy on our website.
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